Spot Finder Support 2019-02-12T16:52:29+00:00

SPOT SUPPORT

Product support for the Spot finder & accompanying app.

**Please note that the Spot App must be running in the background to communicate with your Spot device.**

QuickStart
Advanced
FAQ

App Button Legend

QUICKSTART

Here are a few important points you should know before getting started with your Spot.

A. The Spot app MUST be running in the background of your phone to communicate with your Spot finder.

B. A maximum of 4 Spot finders can be connected to one mobile device at a time.

C. Spot finders can only be paired to ONE mobile device at a time.

D. The Bluetooth setting on your device must always be ON.

A. Download the “Spot Bluetooth Finder” app from iTunes or Google Play.

App store buttonGoogle Play

Spot App Icon

B. Remove the plastic tab from the Spot unit. Wait 10 seconds for the battery to fully activate.

     

C. Push the button on the Spot, you should hear a beep from the Spot unit.

D. From your device, make sure Bluetooth setting is turned ON.

A. Pair Your Spot

Open the app and press & hold the Spot button for about 2 seconds. Select your Spot from the list of nearby Spots.

B. Choose Mode

Choose between Tether Mode and Find Mode. These are different options that will determine how you use your Spot. Tap on TETHER MODE or FIND MODE. Continue reading for more information on each mode.

Uses for Tether Mode

Tether Mode is convenient if you’re the type of person who often leaves things behind. Forgot your phone on the counter when leaving for work or forgot your keys in a restaurant? Once out of range, your devices will emit an audio alert as a reminder to go back and get your forgotten item. Additionally, Tether Mode can provide a security alarm. If someone were to take your phone or Spot out of range without you noticing, your devices would emit audio alerts. This notifies you as well as causes the stolen item to emit an alarm.

A. How it Works

Tether Mode creates an invisible link between your mobile device and your Spot. Both items are “in range” when within approximately 120 feet of each other. If either item becomes “out of range”, the invisible link is broken, which causes both your mobile device and Spot to emit an audio alert.

A. How it Works

Once you hear the audio alert, the mobile device and Spot must be brought back in range of each other for the alert to stop.

B. Alarm Toggles

Tether Mode lets you control whether your Spot, your mobile device, or both will emit an audio alarm when they are out of range.

Tether Mode Proximity Meter

C. Proximity Meter

This meter shows you how close you are to your Spot when you are in range. If all five dots are green, you are right beside your Spot. If your Spot is out of range, the dots will all be grey and the Spot icon will be outlined in red.

D. Camera

Your Spot also allows you to remotely control the shutter of your phone’s camera. Set up a great shot from a distance or a creative angle and don’t worry about reaching for the shutter button on your phone.

See Advanced section 9A-B to Learn More

Uses for Find Mode

Find Mode is for you if you often find yourself wondering where you left your phone or rushing around the house to find your keys before you leave. Find Mode makes sure you’re never without your most important items.

Find Mode

A. Finding Your Spot

If you have misplaced your Spot, and the item it is attached to, simply open the Spot app on your mobile device and tap FIND. The Spot will emit an audio alert allowing you to easily find it. As you search, the proximity meter will help you know if you are getting closer to or further from the Spot.

Find Mode

B. Finding Your Phone

Find Mode also works in reverse. If you have misplaced your phone but have your Spot, simply press and hold the Spot button for 2-3 seconds. Your mobile device will emit a loud audio alert, making it simple to find.

Find Mode Proximity Meter

C. Proximity Meter

This meter shows you how close you are to your Spot when you are in range. If all five dots are green, you are right beside your Spot. If your Spot is out of range, the dots will all be grey and the Spot icon will be outlined in red.

See Advanced section 4D to Learn More

D. Camera

Your Spot also allows you to remotely control the shutter of your phone’s camera. Set up a great shot from a distance or a creative angle and don’t worry about reaching for the shutter button on your phone.

See Advanced section 9A-B to Learn More

Settings Button

A. Settings

Press the Spot icon at the top of the app screen, or SETTINGS FOR THIS SPOT at the bottom of the screen for more options and to switch between Find and Tether Mode.

Settings Menu Options

B. Switch Modes & Other Options

From the settings menu, you can rename your Spot, switch between modes, choose a label for your Spot, create Quiet Places and Quiet Times and remove the Spot.

See Advanced section 7D-E to Learn More

Settings Menu Options

C. Menu

On the main Spot app screen, tap the Menu button in the top left corner for more Spot options.

Settings Menu Options

D. Menu Options

In this menu you can silence your Spots, pair a new Spot, or link to the Support page.

ADVANCED

You must first download the App in order to use your Spot finder. Simply search for “Spot Bluetooth Finder” in your mobile device’s app store. Only iOS and Android devices are supported.  (iOS 8.0 or later & Android 4.3 or later)

App store buttonGoogle Play

Spot App Icon

Note: Despite operating system requirements, certain Android devices have different limitations that can affect app compatibility.

A. Remove the plastic tab blocking the Spot battery.

B. Wait 10 seconds for the battery to activate.

C. Push and hold the Spot button for 2-3 seconds. You should hear a beep.

D. Make sure that your Bluetooth setting is on in your mobile device.

A. Pairing Your First Spot

  • Open the “Spot Bluetooth Finder” app.
  • Make sure your Bluetooth setting is on.
  • Press and hold the button on your Spot for 2-3 seconds to pair.
  • The app will show a list of all of the nearby devices.
  • Select your Spot from the list.

B. Pairing Additional Spots

  • Tap on the menu button in the top left corner of the home screen.
  • Tap on PAIR A SPOT.
  • Make sure your Bluetooth setting is on.
  • Hold the button on your Spot for 2-3 seconds to pair.

C. Switching Between Spots

  • Once you have multiple Spots paired, swipe through the Spot icons at the top of the screen to choose which Spot settings you would like to see.

A. Tether Mode

  • Tether Mode creates an invisible link between your mobile device and your Spot while they are in range. If the Spot and your mobile device become out of range, an alarm will sound.
  • Attach it onto items that you don’t want to leave behind or lose (keys, wallets, pets, etc.).
  • The Proximity Meter shows you how close you are to your Spot and the item it is attached to. The meter dots will fill with green as you get closer to your Spot.
  • You can set whether your Spot, your mobile device, or both will emit an audio alert when they are out of range of each other.
  • Your Beagle also allows you to remotely control the shutter of your phone’s camera. Set up a great shot from a distance or a creative angle and don’t worry about reaching for the shutter button on your phone. See section 9 to learn more.

B. Find Mode

  • This mode allows you to easily find items that are frequently misplaced (keys, wallet, parked car, etc.).
  • Simply tap the FIND button in the Spot app and your Spot will sound an alarm.
  • You can also press and hold the button on the Spot to sound an alarm on your missing smartphone or tablet.
  • The Proximity Meter shows you how close you are to your Spot and the item it is attached to. The meter dots will fill with green as you get closer to your Spot.
  • Your Spot also allows you to remotely control the shutter of your phone’s camera. Set up a great shot from a distance or a creative angle and don’t worry about reaching for the shutter button on your phone. See section 9 to learn more.

Once your Spot is paired, you can easily switch between Tether Mode and Find Mode. See section 6C to learn more.

A. Silent All 

  • In a meeting? Silent All is perfect for those times when you need to ensure that your Spots make no sound.
  • Quickly silence all of your paired Spots at once.
  • Press the menu button in the top left corner of the home screen.
  • Switch the silent all toggle on or off when needed (Android).
  • Tap QUIET ALL SPOTS to quiet your Spots (iOS).
  • Tap the menu button again and tap CANCEL QUIET ALL SPOTS to turn this feature off (iOS).

B. Show on Status Bar (Android only)

  • Show the Spot icon in your phone or tablet’s status bar (at the top of your screen) when it is connected.

C. Pairing Additional Spots

  • You can simultaneously pair up to 4 Spot finders to your mobile device.
  • Press the menu button in the top left corner of the home screen.
  • Press PAIR A SPOT.
  • Continue with pairing steps in section 3.

D. Help and Support

  • Tap HELP AND SUPPORT to reach the Spot support page.

A. Settings

Tap the Spot icon at the top of your app screen, or SETTINGS FOR THIS SPOT at the bottom of the screen of the Spot whose settings you would like to enter.

B. Renaming Your Spot

  • Open the settings.
  • Tap the pencil beside your Spot’s name.
  • A window will pop up where you can enter your Spot’s new name.

C. Switching Spots

  • Open the settings.
  • Tap the arrows to the right and left of the Spot icon to switch to the settings menu of your other Spot finders.

D. Switching Modes 

  • Open the settings.
  • Tap on either Tether Mode or Find Mode.
  • Tap the back arrow to bring you to the chosen mode.

E. Labelling your Spot

  • Open the settings.
  • Tap the icon that represents what this Spot is being used for. This will change the name of your Spot and add that icon to the Spot image.
  • You can also tap CUSTOM to choose a photo from your camera roll or take a new photo for your Spot.

F. Quiet Places

You can set certain places where you would like your Spot to remain silent.

For iOS, this is done by using WiFi signals to determine the area of the Quiet Place.

  • Open the settings.
  • Tap on Quiet Places.
  • Tap ADD to add a new Quiet Place.
  • A window will pop up asking if you would like to use the current Wi-Fi connection to set this Quiet Place.
  • Tap DONE.
  • In the Quiet Places screen, tap the toggle to turn your Quiet Places on/off.

For Android, this is done by using WiFi signals to determine the area of the Quiet Place.

  • Open the settings.
  • Tap on Quiet Places.
  • Tap on the + button to add a new Quiet Place.
  • Select the WiFi connection that you’d like to enable as a Quiet Place.
  • Type a name for the new Quiet Place.
  • In the Quiet Places screen, you can tap the toggle to turn your Quiet Places on/off.

G. Quiet Times

You can set certain days and times where you would like your Spot to remain silent.

  • Open the settings.
  • Tap on Quiet Times.
  • Tap the + (Android) or ADD in the top right corner (iOS) to add a new Quiet Time.
  • Select which days that you would like to disable Spot alerts.
  • Set the time period that you would like to disable Spot alerts.
  • Name the Quiet Time.
  • In the Quiet Times screen, you can tap the toggle to turn your Quiet Times on/off.

H. Deleting Your Spot

  • Open the settings.
  • Tap UNPAIR AND REMOVE THIS SPOT.
  • Tap OK.

A. iOS

  • You can use your Spot as a camera shutter remote in either Tether Mode or Find Mode.
  • Tap the camera icon on the top right of the Spot home screen.
  • A window will pop up asking for permission for the Spot app to access your phone’s camera.
  • Place your phone where you would like it to be for the photo.
  • Press the button on your Spot to take the photo.
  • You will have the option to RETAKE or USE PHOTO.
  • If you USE PHOTO, the photo will be automatically saved to your camera roll.

B. Android

  • You can use your Spot as a camera shutter remote in either Tether Mode or Find Mode.
  • Tap the camera icon on the home screen.
  • Place your phone where you would like it to be for the photo.
  • Press the button on your Spot to take the photo.

Spot finders range reaches a maximum of 120 feet unobstructed.

You can pair a maximum of 4 Spot finders in total to one device.

  • Open the Spot unit
  • Remove the battery for 20-30 seconds
  • Place the battery back in the unit
  • Close the Spot back up
  • Wait for 10 seconds for the battery to connect

Here are a few things to check if your Spot won’t pair:

  • Have you removed the plastic tab blocking the battery?
  • Is your battery dead? Press the Spot button. If there is no sound, the battery is dead.
  • Is your operating system up to date?
  • Is your Bluetooth on?
  • Locate the small pry area on the corner of your Spot
  • Use a small coin or a flat-head screwdriver
  • Pry open and proceed to open the Spot housing
  • Replace with CR2032 cell battery
  • Close the 2 plastic halves back up
  • To turn off your Spot, you must first delete the Spot in settings
  • Tap the Spot icon or tap SETTINGS FOR THIS SPOT of the Spot that you want to delete
  • Tap UNPAIR AND REMOVE THIS SPOT
  • Once the Spot is deleted, it will turn itself off after 10 minutes
  • To use your Spot again, simply pair it again with your mobile device

To switch your Spot to a new device,

  • Delete your Spot from the app (Spot can only be paired to one device at a time so you will be unable to pair with the new device if it is still paired with another)
  • If you do not have access to the previous phone to delete the Spot, reset your Spot by opening it up and removing the battery for 30 seconds
  • Download the Spot app on the new device that you would like your Spot to be paired with
  • Pair your Spot as usual

You may have to force quit the Spot app and reopen it to reestablish the connection.

The app my have gone to sleep and you will need to force quit the app and reopen it.