SPOT APP SUPPORT

Product support for the Spot family of products, including: Spot, Spot Pro, TouchFind, SpotStay & SpotStay Pro as well as the accompanying app.

**Please note that the Spot App must be running in the background to communicate with your Spot family devices.**
**THE APP SCREENS SHOWN ON THIS SUPPORT PAGE ARE FROM AN iPHONE, THE SCREENS WILL SLIGHTLY VARY ON AN ANDROID PHONE.**

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QUICKSTART

Here are a few important points you should know before getting started with your Spot.

A. These instructions apply to all of the products in the Spot family: Spot, Spot Pro, TouchFind, SpotStay & SpotStay Pro. “Spot” will be used to represent all of these products in the following instructions.

B. The Spot app MUST be running in the background of your phone to communicate with your Spot tracker.

C. A maximum of 4 Spot trackers can be connected to one mobile device at a time (this includes Spot, Spot Pro, TouchFind, SpotStay & SpotStay Pro collectively).

D. Spot trackers can only be paired to ONE mobile device at a time.

E. The Bluetooth setting on your device must always be ON.

F. For the map function to work in the Spot app, the Location Services on your mobile device must be turned ON.

A. Download the “Spot Bluetooth Finder” app from iTunes or Google Play.

App store buttonGoogle Play

Spot App Icon

B. Remove the plastic tab from the Spot unit (see below for tab placement on the Spot, TouchFind & SpotStay). Wait 10 seconds for the battery to fully activate. If it does not activate right away, try taking the battery out and putting it back in.

     

C. Push the button on the Spot, you should hear a beep from the Spot unit.

D. From your device, make sure Bluetooth setting is turned ON.

Nearby Beagles App Screen

A. Pair Your Spot

Open the app and press & hold the Spot button for about 2 seconds. Your Spot will show up in a list of nearby Spots.

Nearby Beagles App Screen

B. Register Your Spot (Optional)

At this stage, you can register your Spot for Search Party. This can also be done in later app screens. If you want to register now, see 4. Register Your Spot for further instruction.

Modes App Screen

C. Choose Your Spot

Tap on your Spot in the list of nearby Spots.

Modes App Screen

D. Choose Mode

Choose between Tether Mode and Find Mode. These are different options that will determine how you use your Spot. Tap on TETHER MODE or FIND MODE. See 5. Tether Mode and 6. Find Mode for more information on each mode.

Nearby Beagles App Screen

A. Register Your Spot – Before Pairing

On the pairing screen, tap LOGIN in the top right corner to register your Spot for Search Party now. To register your Spot for SearchParty after you have paired your Spot, see step C in Advanced 5. Registering for Search Party. For more information about Search Party, see step A in Advanced 5. Registering for Search Party.

Nearby Beagles App Screen

B. Register or Login

If you have not registered your Spot, tap the REGISTER button (and continue with step C). If you have already registered, fill out your email and password and tap LOGIN (then skip step C and continue with step D).

Modes App Screen

C. Fill Out the Registration Form

Enter the email address that you would like to register your Spot with. Enter your password. Then enter your password a second time in the CONFIRM field. When you have filled out all three fields, tap DONE.

Modes App Screen

D. Pair Your Spot

Once you have registered, you will be brought back to the pairing screen. You will see at the top of the screen that you are logged in to Search Party. To pair your Spot, see steps C-D in 3. Pair Your Spot.

Uses for Tether Mode

Tether Mode is convenient if you’re the type of person who often leaves things behind. Forgot your phone on the counter when leaving for work or forgot your keys in a restaurant? Once out of range, your devices will emit an audio alert as a reminder to go back and get your forgotten item. Additionally, Tether Mode can provide a security alarm. If someone were to take your phone or Spot out of range without you noticing, your devices would emit audio alerts. This notifies you as well as causes the stolen item to emit an alarm.

A. How it Works

Tether Mode creates an invisible link between your mobile device and your Spot. Both items are “in range” when within approximately 120 feet of each other. If either item becomes “out of range”, the invisible link is broken, which causes both your mobile device and Spot to emit an audio alert.

A. How it Works

Once you hear the audio alert, the mobile device and Spot must be brought back in range of each other for the alert to stop. If they cannot be brought back in range, you can remove the Spot’s battery or close the Spot app on your phone to stop the alert. Just be sure to reopen the app when you are back in range of the Spot.

B. Alarm Toggles

Tether Mode lets you control whether your Spot, your mobile device, or both will emit an audio alarm when they are out of range.

Tether Mode Proximity Meter

C. Proximity Meter

This meter shows you how close you are to your Spot when you are in range. If all five dots are green, you are right beside your Spot. If your Spot is out of range, the dots will all be grey and the Spot icon will be outlined in red.

Beagle Map

D. Map

You can access the map by pressing MAP on the Tether Mode home screen. The blue circle on the map shows your current location. The red pin on the map shows the last location your Spot was in range of your mobile device. Location services on your device must be turned on for the map to work.

Beagle Map

E. Camera

Your Spot also allows you to remotely control the shutter of your phone’s camera. Set up a great shot from a distance or a creative angle and don’t worry about reaching for the shutter button on your phone. For more information about the camera, see steps A-B in Advanced 7. Using Your Spot to Take Photos.

Uses for Find Mode

Find Mode is for you if you often find yourself wondering where you left your phone or rushing around the house to find your keys before you leave. Find Mode makes sure you’re never without your most important items.

Find Mode

A. Finding Your Spot

If you have misplaced your Spot, and the item it is attached to, simply open the Spot app on your mobile device and tap FIND. The Spot will emit an audio alert allowing you to find it easily. As you search, the proximity meter will help you know if you are getting closer to or further from the Spot.

Find Mode

B. Finding Your Phone

Find Mode also works in reverse. If you have misplaced your phone but have your Spot, simply press and hold the Spot button for 2-3 seconds. Your mobile device will emit a loud audio alert, making it easy to find.

Find Mode Proximity Meter

C. Proximity Meter

This meter shows you how close you are to your Spot when you are in range. If all five dots are green, you are right beside your Spot. If your Spot is out of range, the dots will all be grey and the Spot icon will be outlined in red.

Beagle Map

D. Map

You can access the map by pressing MAP on the Find Mode home screen. The blue circle on the map shows your current location. The red pin on the map shows the last location your Spot was in range of your mobile device. Location services on your device must be turned on for the map to work.

Beagle Map

E. Camera

Your Spot also allows you to remotely control the shutter of your phone’s camera. Set up a great shot from a distance or a creative angle and don’t worry about reaching for the shutter button on your phone. For more information about the camera, see steps A-B in Advanced 7. Using Your Spot to Take Photos.

Settings Button

A. Settings

Tap SETTINGS FOR THIS SPOT at the bottom of the screen for more options and to switch between Find and Tether Mode.

Settings Menu Options

B. Switch Modes & Other Options

From the settings menu, you can rename your Spot, switch between modes, choose a label for your Spot, create Quiet Places and Quiet Times and remove the Spot. To learn more about the settings, see Advanced 6. Settings.

Settings Menu Options

C. Menu

On the main Spot app screen, tap the Menu button in the top left corner for more Spot options.

Settings Menu Options

D. Menu Options

In this menu you can login to Search Party, silence your Spots, pair a new Spot, and link to this Support page.

ADVANCED

You must first download the App in order to use your Spot finder. Simply search for “Spot Bluetooth Finder” in your mobile device’s app store. Only iOS and Android devices are supported.  (iOS 8.0 or later & Android 4.3 or later)

App store buttonGoogle Play

Spot App Icon

Note: Despite operating system requirements, certain Android devices have different limitations that can affect app compatibility.

A. Remove the plastic tab blocking the Spot battery.

B. Wait 10 seconds for the battery to activate.

C. Push and hold the Spot button for 2-3 seconds. You should hear a beep.

D. Make sure that your Bluetooth setting is on in your mobile device.

E. For the map function to work in the Spot app, the Location Services on your mobile device must be turned ON.

F. The Spot app MUST be running in the background of your phone to communicate with your Spot tracker.

A. Pairing Your First Spot

  • Open the “Spot Bluetooth Finder” app.
  • Make sure your Bluetooth setting is on.
  • Press and hold the button on your Spot for 2-3 seconds to pair.
  • The app will show a list of all of the nearby devices.
  • Select your Spot from the list.

B. Pairing Additional Spots

  • Tap on the menu button in the top left corner of the home screen.
  • Tap on PAIR A NEW SPOT.
  • Make sure your Bluetooth setting is on.
  • Hold the button on your Spot for 2-3 seconds to pair.
  • The app will show a list of all of the nearby devices.
  • Select your Spot from the list.

C. Switching Between Spots

  • Once you have multiple Spots paired, press the arrows on the sides of the Spot icon at the top of the screen to choose which Spot’s settings you would like to see.

A. Tether Mode

  • Tether Mode creates an invisible link between your mobile device and your Spot while they are in range. If the Spot and your mobile device become out of range, an alarm will sound.
  • Attach it onto items that you don’t want to leave behind or lose (keys, wallets, pets, etc.).
  • The proximity meter shows you how close you are to your Spot and the item it is attached to. The meter dots will fill with green as you get closer to your Spot.
  • You can set whether your Spot, your mobile device, or both will emit an audio alert when they are out of range of each other.
  • Your Spot also allows you to remotely control the shutter of your phone’s camera. Set up a great shot from a distance or a creative angle and don’t worry about reaching for the shutter button on your phone. See Advanced 7. Using Your Spot to Take Photos to learn more.

B. Find Mode

  • This mode allows you to easily find items that are frequently misplaced (keys, wallet, parked car, etc.).
  • Simply tap the FIND button in the Spot app and your Spot will sound an alarm.
  • You can also press and hold the button on the Spot to sound an alarm on your missing smartphone or tablet.
  • The proximity meter shows you how close you are to your Spot and the item it is attached to. The meter dots will fill with green as you get closer to your Spot.
  • Your Spot also allows you to remotely control the shutter of your phone’s camera. Set up a great shot from a distance or a creative angle and don’t worry about reaching for the shutter button on your phone. See Advanced 7. Using Your Spot to Take Photos to learn more.

Once your Spot is paired, you can easily switch between Tether Mode and Find Mode. See Advanced 6. Settings D. Switching Modes to learn more.

A. Search Party

Search Party is a community based lost and found network that provides another layer of protection for your Spot. If you find yourself out of range and unable to find your Spot, Search Party will have your back. Once you have registered your email, any Spot you connect to your app will be covered by Search Party.

Say your Spot has been forgotten at your local coffee shop. You report your Spot as lost and any other member of the Search Party community can help you find it without lifting a finger. When another Search Party community member is in range of your Spot, their Spot app will automatically and anonymously send an alert to Search Party showing where your Spot is.

You will receive an email saying your Spot has been located, with a link to a map showing where. Go to the location, turn on Find Mode and you will be reunited with your lost Spot!

B. Register Now

  • While pairing your first Spot, you will see LOGIN in the top right corner of the pairing screen.
  • Tap LOGIN.
  • Tap REGISTER.
  • You will reach the registration form where you will be asked to enter your email address and password.
  • Enter your password a second time in the CONFIRM field.
  • Tap DONE.
  • You will be brought back to the pairing screen.

C. Register Later

  • Once your Spot has been paired, you can register in the app at any time.
  • On the main app screen, tap the menu icon in the top left corner.
  • Tap LOGIN.
  • Tap REGISTER.
  • You will reach the registration form where you will be asked to enter your email address and password.
  • Enter your password a second time in the CONFIRM field.
  • Tap DONE.
  • You will be brought back to the pairing screen.

D. Retrieving Your Forgotten Password

  • Once your Spot has been paired, you can register in the app at any time.
  • On the main app screen, tap the menu icon in the top left corner.
  • Tap LOGIN.
  • Tap FIND PASSWORD.
  • Enter your email address.
  • Within minutes, you will receive an email from beaglefound@powerstick.com with your password.

E. Report Your Spot as Lost

  • On the home pages of Tether Mode or Find Mode, when your Spot is out of range you can press REPORT AS LOST  in the centre of the screen.
  • This activates Search Party, allowing anyone in the Search Party community to help find your Spot.
  • Within minutes, you will receive an email from beaglefound@powerstick.com letting you know that your Spot has been reported as lost.
  • If anyone comes in range of your Spot, their Spot app will automatically and anonymously alert Search Party of your Spot’s location.
  • You will then receive an email saying your Spot has been located, with a link to a map showing where.
  • Go to the location and retrieve your Spot.

A. Login

  • Tap LOGIN to login to Search Party. See FAQ – What is Search Party? to learn more about Search Party.
  • A form will pop up on the screen.
  • Enter the email you would like to register with.
  • Enter the password you would like to use.
  • Tap LOGIN.
  • You will be brought back to the main Spot app screen.
  • If you have not registered for Search Party yet, see _____ to learn how to register.
  • If you have forgotten your Search Party password, see ____ to learn how to recover your password.

B. Show on Status Bar (Android only)

  • Show the Spot icon in your phone or tablet’s status bar (at the top of your screen) when it is connected.

C. Pairing a New Spot

  • You can simultaneously pair up to 4 Spot finders to your mobile device (this includes Spot, Spot Pro, TouchFind, SpotStay & SpotStay Pro collectively).
  • Press the menu button in the top left corner of the home screen.
  • Press PAIR A NEW SPOT.
  • Hold the button on your Spot for 2-3 seconds to pair.
  • The app will show a list of all of the nearby devices.
  • Select your Spot from the list.

D. Quiet All Spots

  • In a meeting? Quiet All Spots is perfect for those times when you need to ensure that your Spots make no sound.
  • Quickly silence all of your paired Spots at once.
  • Tap the menu button in the top left corner of the home screen.
  • Switch the silent all toggle on or off when needed (Android).
  • Tap QUIET ALL SPOTS to quiet your Spots (iOS).
  • Tap the menu button again and tap CANCEL QUIET ALL SPOTS to turn this feature off (iOS).

E. Help and Support

  • Tap HELP AND SUPPORT to reach this Spot support page.

A. Settings

Tap SETTINGS FOR THIS SPOT at the bottom of the screen of the Spot whose settings you would like to enter.

B. Renaming Your Spot

  • Open the settings.
  • Tap the pencil beside your Spot’s name.
  • A window will pop up where you can enter your Spot’s new name.

C. Switching Spots

  • Open the settings.
  • Tap the arrows to the right and left of the Spot icon to switch to the settings menu of your other Spot finders.

D. Switching Modes

  • Open the settings.
  • Tap on either Tether Mode or Find Mode.
  • Tap the back arrow to bring you to the chosen mode.

E. Labelling your Spot

  • Open the settings.
  • Tap the icon that represents what this Spot is being used for. This will change the name of your Spot and add that icon to the Spot image.
  • You can also tap CUSTOM to choose a photo from your camera roll or take a new photo for your Spot.

F. Quiet Places

You can set certain places where you would like your Spot to remain silent.

For iOS, this is done by using WiFi signals to determine the area of the Quiet Place.

  • Open the settings.
  • Tap on Quiet Places.
  • Tap ADD to add a new Quiet Place.
  • A window will pop up asking if you would like to use the current Wi-Fi connection to set this Quiet Place.
  • Tap DONE.
  • Toggle Quiet Places on/off here as needed.

For Android, this is done by using WiFi signals to determine the area of the Quiet Place.

  • Open the settings.
  • Tap on Quiet Places.
  • Tap on the + button to add a new Quiet Place.
  • Select the WiFi connection that you’d like to enable as a Quiet Place.
  • Type a name for the new Quiet Place.
  • Toggle Quiet Places on/off here as needed.

G. Quiet Times

You can set certain days and times where you would like your Spot to remain silent.

  • Open the settings.
  • Tap on Quiet Times.
  • Tap the + (Android) or ADD in the top right corner (iOS) to add a new Quiet Time.
  • Select which days that you would like to disable Spot alerts.
  • Set the time period that you would like to disable Spot alerts.
  • Name the Quiet Time.
  • Toggle Quiet Times on/off here as needed.

H. Deleting Your Spot

  • Open the settings.
  • Tap UNPAIR AND REMOVE THIS SPOT.
  • Tap OK.

A. iOS

  • You can use your Spot as a camera shutter remote in either Tether Mode or Find Mode.
  • Tap the camera icon on the top right of the Spot home screen.
  • A window will pop up asking for permission for the Spot app to access your phone’s camera.
  • Place your phone where you would like it to be for the photo.
  • Press the button on your Spot to take the photo.
  • The photo will be automatically saved to your camera roll.

B. Android

  • You can use your Spot as a camera shutter remote in either Tether Mode or Find Mode.
  • Tap the camera icon on the home screen.
  • Place your phone where you would like it to be for the photo.
  • Press the button on your Spot to take the photo.
  • The photo will be automatically saved.

Spot finders range reaches a maximum of 120 feet unobstructed for Spot, Spot Pro & TouchFind. SpotStay & SpotStay Pro range reaches a maximum of 300 feet unobstructed.

You can pair a maximum of 4 Spot finders in total to one device (this includes Spot, Spot Pro, TouchFind, SpotStay & SpotStay Pro collectively).

  • Open the Spot unit
  • Remove the battery for 20-30 seconds
  • Place the battery back in the unit
  • Close the Spot back up
  • Wait for 10 seconds for the battery to connect
  • Open the Spot app on your phone
  • Enter Tether Mode or Find Mode
  • At the bottom of the screen, tap SETTINGS FOR THIS SPOT
  • At the top of the screen you will see the name “Spot” with a grey pencil icon beside it
  • Tap the pencil icon
  • Enter the new name
  • Tap DONE

Here are a few things to check if your Spot won’t pair:

  • Have you removed the plastic tab blocking the battery?
  • Is your battery dead? Press the Spot button. If there is no sound, the battery is dead.
  • Is your operating system up to date?
  • Is your Bluetooth on?
  • Locate the small pry area on the side of your Spot
  • Use a small coin or a flat-head screwdriver
  • Pry open and proceed to open the Spot housing
  • Replace with CR2032 cell battery
  • Close the 2 plastic halves back up
  • This process is the same for TouchFind and SpotStay
  • To turn off your Spot, you must first delete the Spot in settings
  • Tap SETTINGS FOR THIS SPOT on the screen of the Spot that you want to delete
  • Tap UNPAIR AND REMOVE THIS SPOT
  • Once the Spot is deleted, the Spot will turn itself off after 10 minutes
  • To use your Spot again, simply pair it again with your mobile device
  • Open the Spot unit
  • Remove the battery for 20-30 seconds
  • Place the battery back in the unit
  • Close the Spot back up
  • Do not press the button on the Spot to turn it back on until you are back with your phone

To find your phone with your Spot, the Spot must be paired with your phone and the app must be running in the background. Press and hold the button on the Spot for 2-3 seconds and an audio/visual alarm will sound from your phone.

It is recommended to test this function when you get your Spot. This way you will know what type of alarm will be set off on your phone when the Spot is pressed.

To switch your Spot to a new device,

  • Delete your Spot from the app (Spot can only be paired to one device at a time so you will be unable to pair with the new device if it is still paired with another)
  • If you do not have access to the previous phone to delete the Spot, reset your Spot by opening it up and removing the battery for 30 seconds
  • Download the Spot app on the new device that you would like your Spot to be paired with
  • Pair your Spot as usual

You may have to force quit the Spot app and reopen it to reestablish the connection.

*Important: Only quit the Spot app if you have your Spot with you, not if you are trying to find your Spot.

The app my have gone to sleep and you will need to force quit the app and reopen it.

Important to note: Only quit the Spot app if you have your Spot with you, not if you are trying to find your Spot.

The way that Search Party works is that it registers your Spot on the Search Party list. This list is made up of all the Spot users who have also registered for search party internationally.

Once a Spot has been reported lost, all the apps of the other Spot users on the Search Party list will be anonymously on the lookout for your Spot behind the scenes. Meaning that if your Spot comes within Bluetooth range of someone who has the Spot app on their phone and is registered for Search Party, the app will recognize your lost Spot and will send you an alert via email telling you the area where your Spot made a connection with the other user.

This is a great back-up tool for lost Spots, but is not a 100% guaranteed way to find your Spot as your Spot may not be in an area where another Spot user gets close to.

A few important things to note about Search Party:

• Your Spot must be registered for Search Party before it gets lost, while it is still connected to the app. If you registered your Spot for Search Party when the Spot was already lost, the app would not be connected to the Beagle so there would be no information for Search Party and it would not work.
• You must tap “Report as Lost” on your Spot app home screen for your Spot to be registered as lost in the Search Party network.

  • Tap the menu icon in the top left corner of the main Spot app screen
  • Tap LOGIN
  • Tap FIND PASSWORD
  • Enter your email address
  • Within minutes, you will receive an email from beaglefound@powerstick.com with your password

When you register or log-in to the Spot app with your email address, you are logging in to the Search Party feature. You do not have to register your Spot in the app, but you will not be able to use the Search Party feature without being registered.

Important to note: If you lose your Spot and you are not logged in to the Spot app, the Search Party feature will not work. The Search Party registration is connected to your app, not the Spot itself. This means that any Spot connected at the time you are logged in will be covered by Search Party. If you log in when your Spot is already lost, there will have been no Spot paired during that log in session so there is no data for Search Party to use.

In order to use Maps, you will have to make sure that Location is turned on. Please refer to your mobile device’s manual on how to enable Location.