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Support : Find Hub

for products such as Beacon, PowerTag Card, PowerTag Travel and PowerTag Card ID

Before you start

  • Turn on Bluetooth and Location.

  • Make sure your phone is unlocked and signed in to your Google account.

  • Samsung and some other phones: download the free Find Hub app from Google Play first.

1. Pair with the pop-up

  1. Place your Beacon next to your phone and press the button to turn it on. It will beep once.

  2. The pairing pop-up appears. Tap Connect.

  3. Follow the on-screen instructions to add your Beacon to Find Hub and give it a name.

  4. Open the Find Hub app, tap your Beacon and tap Play sound to test it.

Your Beacon appears as “Beacon by PowerStick.” You don’t need to choose it from the list of brands in Find Hub.

2. Manual setup (if you missed the pop-up)

  1. Open Settings on your phone or tablet.

  2. Tap your Google account name at the top of Settings.

  3. Tap All Services, then Devices.

  4. Make sure Scan for Nearby Devices is on.

  5. Tap Beacon and follow the on-screen instructions to set it up.

3. Still not connecting?

First, check these settings:

  • Battery saver is off. It can block pairing.

  • Scan for Nearby Devices is on (see Manual setup, step 4).

  • Used on an iPhone before? Your Beacon works with one network at a time. Remove it from Apple’s Find My app, then reset it (step 5 below) before setting it up on Android.

  • Menus look different on your phone? Type “Devices” in the Settings search bar.

Then try again:

  1. Wait 3 minutes after the last button press for your Beacon to turn off. You’ll hear a long beep.

  2. Turn your Android device off, then back on. Wait 2 minutes.

  3. Place your Beacon next to your device and press the button to turn it on. It will beep once.

  4. The pairing pop-up should appear. Tap Connect.

  5. If it still won’t connect, reset your Beacon: [RESET STEP], then start again from step 1 of this section.

Need help? Contact [SUPPORT EMAIL] with your phone model and what you see on screen.

A note on Android troubleshooting
Every iPhone runs the same software with the same menus, so a fix that works on one works on all of them. Android is different: phones from Samsung, Google, Motorola, Xiaomi and others each use their own version of the settings, and users can change many defaults, such as battery saver, app permissions and device scanning, that affect pairing.